Capstat

Eventually, Giuliani's Compstat program for law enforcement spread to agencies throughout New York City. Four parameters were given to leaders to work with:

1. Data had to be collected regularly and reliably -- preferably on a daily basis, but at least once a week -- at a set time.

2. 20 to 40 performance indicators that got at the core mission of the agency had to be established.

3. A regular meeting must be convened -- with a minimum frequency of once a week -- including a floor plan that demonstrated exactly which agency leaders were required to be present at each meeting.

4. 10 or more representative performance indicators that the agency wanted on its web site must be submitted.

I think that the beauty here is somewhat in the process, but more so in that the leaders were empowered to develop their own system. Giuliani seems to have a sensitivity to micromanagement. Often times, buy-in = bottom-up.