Model What You Want, and Hire Wisely

Per Giuliani:

"Nothing builds confidence in a leader more than a willingness to take responsibility for what happens during his watch."

"Nothing builds a stronger case for holding employees to a high standard than a boss who holds himself to even higher ones."

These were good lines to read in his chapter "Everyone's Accountable, All of the Time." Of course I started mentally launching into ways to hold other people accountable.

In particular, the leadership team where I work holds itself accountable to the hiring of new employees. It takes tremendously long to remove a worker once hired, and twice the energy to overcome the attitude of a poor worker. Because of that, we shamelessly interview candidates for even the lowest level entry job with teams of multiple interviewers. No interview process is perfect, but since 15 or more years of potential productivity hangs in the balance, no effort is too small!