"You will seldom get in trouble for following standard operating procedure. On the other hand, you will rarely get outstanding results." -- Captain Abrashoff
Early in my supervising career, a father who'd never missed his son's baseball games came to me and asked if he could vary his schedule to get away early. Since it was outside of the rules, I sadly declined. What a bummer that it took me so long to learn that people are more important than rules! Flexibility brings some its own cost (namely the elusive goal of "fairness"), but in the end it's a seed well sown.
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