"People are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes." - Donald Phillips
I arrived at the library to await a student who didn't show up. I texted her mother, and with great embarrassment she said that her daughter was on a spring break trip. I replied that it was no problem. The daughter had mentioned a spring break trip. She may even have mentioned that she'd miss our Thursday meeting. I told the mother as much, and also that I could easily fill the hour working on e-mail. No problem, really.
Only once in about fifty cancellations have I ever charged for the lost hour. I figure that I make enough mistakes that benefit from forgiveness, who am I to penalize?
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