You can't give them an inch. The organization cannot trust the individual, the individual must trust the organization. Any other way would be building on a marshy foundation that could collapse at any time." - Ray Kroc
That philosophy worked pretty well for the driving force behind the McDonald's franchise. It's hard to dispute the most famous brand in the world. And it's always comforting to be able to spell my name to vendors by saying "like the restaurant." Still, he allowed his franchisees to develop menu items after flopping at his attempt to create the meatless "Hula Burger" with its pineapple center to accommodate Good Fridays. People need to express their individuality in order to grow. Organizations grow when people grow.
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