I read the book Fish! today. Written in 1995, it's the fictional story of a very real and world-famous Pike Place Fish Market in Seattle. Here are their secrets to transforming a "toxic energy dump" into a more joyful place:
1. Choose your attitude. If you don't love dishwashing, then bring love to dishwashing. If nothing else, force yourself to smile -- in time, it will become natural. And renew your faith in yourself. You can do this!
2. Play. Be serious about business while having fun with the way you conduct business. Be a bunch of adult kids having a good time, but doing it in a respectful manner.
3. Make their day, that is, create great memories for your customers.
4. Be present. This means to be there physically, when customers need you, and to be focused on your work rather than daydreaming.
Game update:
Lemonade Stand: Money $121.90, 100% Satisfaction & Popularity
Fantasy Baseball Team 1 (Pure Hustle IX): 101.5 points, 1st place
Team 2 (Test): 84.5 points, 2nd place
1 comment:
Thanks for your interest in FISH!. ChartHouse Learning, a 50 year old learning company, created a film and invented the language of FISH!, using the Pike Place Market as a metaphor. The book picks up the themes of the film and provides a great entry point to The FISH! Philosophy, which is a number of tools, curricula, and lessons to create a wholehearted, vibrant culture like that is portrayed at the fish market. (you can check out www.fishphilosophy.com for more information.) It's had great results in many companies and industries.
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