"You can always do more than you think you can." -- Doug McIntosh, on a lesson learned from John Wooden
The sublesson is that there's always more inside if a person's willing to work hard enough to bring it out.
Today was one of those challenging days, where I failed to cross-check my source of information and ended up making some false statements and irritating customers as a result. In those situations it's tempting and easy to blame the source and save face. But it's more useful I think to avoid the blame game, take responsibility and learn from the mistake. Still, that kind of strength doesn't come naturally to me. It takes a focused effort, a desire to be a good role model for others, that brings out more than would otherwise come.
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