"After a visit, everyone in the store has no doubt that he genuinely appreciates our contributions, no matter how insignificant. Every associate feels like he or she does make a difference. It's almost like having your oldest friend come just to see if you're okay. He never lets anyone down." - Andy Sims, on Sam Walton
Is that kind of affection a knack, a skill? The ability to talk with people of all backgrounds is a gift, but the kind of true, honest caring that people buy into comes only from a sincere appreciation of all the things that make a person genuinely likable.
No comments:
Post a Comment