Open Door Policy

"If the associate happens to be right, it's important to overrule their manager, or whoever they're having the problem with because otherwise the open-door policy isn't any good to anybody." - Sam Walton

The ability to appeal a decision is a vital one in American society, in the home, and at work. No one likes to feel like part of a monarchy, where a single ruler's decision always binds. And knowing that people all make mistakes, why would that make sense anyway if the goal is to reach the best conclusion possible? When managers are overruled, it's important to accept it with grace, even thankfulness for those with the best perspective, and continued support of the co-worker. To do any less is to flash ego.