"In my opinion, leadership relies very heavily on face-to-face communication - especially in the areas of building relationships and establishing trust. Accordingly, our coaching staff has strategically increased the amount of personal time we spend with our players." - Mike Krzyzewski
Countless times I've hit the delete key when trying to send a sensitive message via e-mail in the right tone. Phone calls are better; meetings better still! And trust greases the wheels of the tough times. Spending the early times building a bond of vulnerability is a worthwhile investment!
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