From a co-worker. If anyone wants the "pretty" version of this, give me your e-mail address and I'll shoot it over.
The 10 important words to say:
I apologize for our mistake. Let me make it right.
The 9 important words to say:
Thank you for your business. Please come back again.
The 8 important words to say:
I’m not sure, but I will find out.
The 7 important words to say:
What else can I do for you?
The 6 important words to say:
What is most convenient for you?
The 5 important words to say:
How may I serve you?
The 4 important words to say:
How did we do?
The 3 important words to say:
Glad you’re here!
The 2 important words to say:
Thank you.
The 1 important word to say:
Yes.
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