Thursday, June 10, 2010

Nordstrom Employee Handbook

Below is the entire employee handbook of the famous Nordstrom store, which speaks volumes about empowerment and teamwork by saying little:

"Welcome to Nordstrom. We're glad to have you with our company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. So our employee handbook is very simple. We have only one rule... Use good judgment in all situations. Please feel free to ask your Department Manager, Store Manager, or Human Resource office any question at any time."

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