On Friday, a teenager employed by a movie theater came home exhausted. It seems that two of the four kids scheduled to work didn't show up for work that Saturday night, causing them to work an extra hour and a half just to get things cleaned up on the back end of a long and stressful evening.
The next day the boss called - to focus on the one thing that she hadn't done completely. Within the next two weeks, she resigned.
The lesson here is clear enough... at the very least, balance criticism with praise, and when considering criticism, take the circumstances into account. The boss might not have known about the shorthandedness... he needed to ask, in order to keep two dedicated employees.
"Catch them doing something right." - Ken Blanchard
"Regardless of the type of recognition and reward given, its perceived value escalates when it's individualized for the employee." - Eric Chester
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